Terms and Conditions



The Firewood Company is a business in the retail & distribution industry that sells Firewood , BRAAI WOOD & other retail Items.

  • Subject to availability and receipt of payment, requests will be processed within 1-5 working days (unless otherwise indicated at checkout) .
  • Delivery date and time will be confirmed by email or telephone.
  • Customers who fail to accept delivery during confirmed delivery times (after delivery has been confirmed and dispatched ) will incur an additional delivery charge.
  • Cancellation of orders by the client will incur a 10% administration fee and delivery fee if the order was canceled after  delivery has been confirmed and dispatched.
  • The offering on this website is available to South African clients only.
  • Pictures used on the website is a image of the product taken at a specific time and date but we cannot guarantee that all the products will look the same as in our photo’s.
  • The provision of goods and services by The Firewood Company is subject to availability. In cases of unavailability, The Firewood Company will refund the client in full within 30 days.
  • The Firewood Company shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
  • EFT (Use Order NR as reference)( ETFs to be paid before delivery can be scheduled and POP sent to info@tfwc.co.za)( Deliveries will only be done, once the EFT payment reflects in our account)
  • The Firewood Company , The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  • The Firewood Company takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  • This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 35 Tredoux Street, Beaconvalle Parow.
  • The Firewood Company may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  • This website is run by The Firewood Company based in South Africa trading as
    a private Company and with registration number 2018/30836/107 owned and run by Jacques Botha
  • Company Physical Address: 35 Tredoux Street, Beaconvalle Parow | Telephone: 021 492 7317 | Email: info@tfwc.co.za


How does Delivery work? / When will my wood arrive?

  • Once we have received your proof of payment , delivery date and time will be confirmed by email or telephone.
  • We strive to deliver your orders within 1-5 business days (unless otherwise indicated at checkout).
  • Standard deliveries take place between 8h30 and 17h00 Monday to Friday.
  • Delivery times are estimated. Please allow a 4 – 6 Hour Window period your for delivery to arrive. There are many factors  that affect delivery times ie traffic congestion
  • Customers who fail to accept delivery during confirmed delivery times (after delivery has been confirmed and dispatched ) will incur an additional delivery charge.
  • Cancellation of orders by the client will incur a 10% administration fee and delivery fee if the order was canceled after delivery has been confirmed and dispatched.

Please make sure someone is at the delivery address to receive your order when a delivery date and time has been confirmed.




Delivery Terms and Conditions

Standard Delivery

  • Standard Delivery Fee varies varies depending on your location.
  • Deliveries will be scheduled efficiently and the most economical route will be planed to allow for lowest possible carbon footprint and time wastage
  • Delivery times are estimated. Please allow a 4 – 6 Hour Window period your for delivery to arrive. There are many factors  that affect delivery times ie traffic congestion
  • We carry & stack the bags neatly within 50m of the allocated parking you earmarked for us as offloading zone.
  • Please make sure you inform us if you would like our Gents to stack the bags in a multistory building, Up a big flight of stairs or down narrow pathways where trolleys cannot fit. Let’s work together and work towards a win-win situation.
  • Deliveries that require more time than our average deliveries, might have a surcharge in the future to compensate for extra time allocated to do your delivery.  Please understand that the average time is allocated in order to deliver everyone’s orders on time.



  • If an order is placed on back order then delivery will take longer than 5 working days and you will be contacted as soon as we have stock to arrange delivery as soon as possible


    Privacy Policy

    We have created this privacy statement for online e commerce in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting our website. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.

    We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.

    What Information Do We Collect?
    When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

    1. Personal Information You Choose to Provide

    Email Information

    If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

    2. Web Site Use Information
    Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.

    How Do We Use the Information That You Provide to Us?

    Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, , to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.

    Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.

    Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.

    What Are Cookies?
    A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

    How Do We Use Information We Collect from Cookies?
    As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our Web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

    Who we are

    Our website address is: https://online-e-commerce.co.za.
    What personal data we collect and why we collect it


    When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

    An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

    How long we retain your data

    If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

    For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
    What rights you have over your data

    If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
    Where we send your data

    Visitor comments may be checked through an automated spam detection service.

    DoubleClick DART cookies
    We also may use DART cookies for ad serving through Google’s DoubleClick, which places a cookie on your computer when you are browsing the web and visit a site using DoubleClick advertising (including some Google AdSense advertisements). This cookie is used to serve ads specific to you and your interests (”interest based targeting”). The ads served will be targeted based on your previous browsing history (For example, if you have been viewing sites about visiting Las Vegas, you may see Las Vegas hotel advertisements when viewing a non-related site, such as on a site about hockey). DART uses “non personally identifiable information”. It does NOT track personal information about you, such as your name, email address, physical address, telephone number, social security numbers, bank account numbers or credit card numbers. You can opt-out of this ad serving on all sites using this advertising by visiting http://www.doubleclick.com

    You can chose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.

    Deleting cookies does not mean you are permanently opted out of any advertising program. Unless you have settings that disallow cookies, the next time you visit a site running the advertisements, a new cookie will be added.

    IP Addresses
    IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

    Sharing and Selling Information
    We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

    How Can You Access and Correct Your Information?

    You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.

    What About Legally Compelled Disclosure of Information?
    We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.

    What About Other Web Sites Linked to Our Web Site?
    We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

    Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Website, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.

    Your Consent
    By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.

    Our Commitment To Data Security:

    Please note that your information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.

    Surveys & Contests

    From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

    A Special Note About Children

    Children are not eligible to use our services unsupervised and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

    Acquisition or Changes in Ownership

    In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

    The Protection of Personal Information Act (or POPI Act) is South Africa’s equivalent of the EU GDPR. It sets some conditions for responsible parties (called controllers in other jurisdictions) to lawfully process the personal information of data subjects (both natural and juristic persons).

    The Protection of Personal Information Act (aka POPIA) is coming into effect on 1 July 2021. The act requires that we obtain your consent to communicate with you in the future.

    This could be in the form of new product updates, tips, software updates, and more.

    If you are happy to keep receiving emails from us there’s no need to do anything. If you change your mind at any time in the future simply email us from our contact us page.

    If you wish to be removed from our mailing list, simply email us from our contact page.

    Policy Modifications
    We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.


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